Terms & Conditions.
The scope of our services, our obligations and the client's, the service level, and limits of liability at Reef Facilities.
1. Definitions
"The Company": Reef Facilities — the smart facility management division of Reef Value. "The Client": any natural or legal person requesting our services. "The Service": what is described on the website pages, in the quotation, or in the written agreement.
2. Acceptance
By using the site or requesting any service, the client is deemed to have accepted these terms and the privacy policy.
3. Scope of Services
The Company provides facility operation and asset management services: a smart control center, tuning asset management systems, measuring O&M contract performance, proactive maintenance, and spare parts management. The scope of each engagement is defined in a written agreement.
4. The Company's Obligations
- Performing the service with professional care and in accordance with applicable regulations.
- Informing the client of their application's status and any additional requirements as they arise.
- Maintaining the confidentiality of the client's data and information.
5. The Client's Obligations
- Enabling our team's secure access to the facilities and systems needed to deliver the service.
- Providing correct asset and contract data needed for operation and measurement.
- Complying with safety requirements at work sites.
6. Fees & Payment
Fees are set out in the quotation or agreement. They are paid on the agreed schedule and do not include any government fees or third-party licenses unless explicitly stated.
7. Service Level
We commit to a service level defined in the operation agreement (incident response time, and the cadence of reports and reviews). Obligations do not cover matters beyond our control such as the organization's decisions or external contractors.
8. Intellectual Property
The site's content, our marketing materials, systems, and code are the Company's property and may not be copied or republished without written permission. The client's data and content remain their own.
9. Limitation of Liability
The Company is not liable for decisions by the organization or external contractors or for asset failures outside the scope of our service, and provides indicators and reports based on available data, and in all cases its liability is limited to the fees paid for the service in dispute.
10. Confidentiality & Data Protection
The client's data and documents are treated with complete confidentiality under the Privacy Policy and the Personal Data Protection Law.
11. Force Majeure
The Company is not deemed in breach of its obligations if performance becomes impossible for reasons beyond its control.
12. Governing Law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and the courts of Riyadh have jurisdiction over any dispute. To contact us: fm@reefvalue.sa.